My future sister-in-law, Nancy, emailed me this morning in a panic. I wanted to share her story with my fellow brides:
"I finally got the favor tags in. Let me tell you that they look like sh**. 1st of all they spelled my name wrong (Nacy). 2nd- the colors that I ordered were wine and silver( it looks like red and ivory). 3rd- it looks like when they went to print them, the printer was running out of ink. I called to get a refund, and was told that there are no refund on personalized item, and because it was my mistake ( misspelling my name) they will do me a courtesy of reprinting them for me ( with my name spelled correctly) at no charge, but i have to pay for shipping. Can you believe this.
The lady that I spoke to yesterday claims that my name was spelled NACY throughout the entire order. I find that very hard to believe. Misspelling my name wrong 4 times ( shipping label, favor tags, e-mail and billing info). I can understand if i spelled it wrong 1 time, but 4 I highly doubt that. The only thing is that I remember calling and speaking to a lady on the phone to order the tags, but i cannot remember if the final order was via phone or on-line. When i asked to speak to the person that I given my order to, i was informed that she no longer works there. Go figure. Don't order anything from this website.
foreverwedstore.com.
How is your day starting out??? "
Just a reminder to keep emails and confirmations of EVERYTHING in case a vendor tries to screw you on anything!
Wednesday, June 24, 2009
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1 comment:
You never really know the quality of something until you see it in person. Did she order a sample before placing the full order? Especially for online orders, thats the best way to go.
As for the "NACY"... they obviously goofed and should pay for shipping too! Keep fighting Nancy!
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